Frequently Asked Questions

What is a delivery management software?

A delivery management software allows you to dispatch orders on an app as opposed to doing it manually. Instead of having multiple staff members, plan routes, communicate with drivers, customers and so much more, allow a software to do the work for you.

How does Sendi.io work?

Sendi.io integrates with your current software's or connects you to our API, the orders then get pulled into our system. Sendi.io will then plan its route, send the order to the delivery driver, supplying the driver with a navigator. The customer then receives an SMS and can live track the order as it arrives. The app also provides detailed reports that can integrate with your time management or accountancy software.

What makes Sendi.io different?

After getting frustrated with the alternative options, one of the most common thing we heard from our customers, was, we need an easy to use app, that's simple, yet doesn't compromise on what we can do, so that's exactly what we built. We designed an app that is both easy to use and extremely functionable and can all be used anytime anywhere from your mobile device.

Which companies would benefit from a delivery management software?

The app is for any business that send out deliveries as part of it operation. Regardless of what is being delivered, the app will save you time and money and gives you the peace of mind of always knowing precisely where your package is.

What is the Sendi.io Business app?

This app would be downloaded by the restaurant/grocery shop/courier depot etc. This allows the pick up location to create orders and follow the delivery as it goes through the process up until its received by the customer. Once done, you can download reports of your operation, giving you stats and details of how many order you have done, what days and what areas are your busiest.

What is the Sendi.io manager app?

This app is for the one managing the delivery process. This is your central delivery hub. Here you can create orders, link orders with its courier, edit or change routes, see all your drivers and orders in one central map, download reports and statistics and much more. Contact sales for details.

What is the Sendi.io Courier app?

This is downloaded by the driver. This app tells the driver what to take and where to go. The driver can use the navigator within the app to direct them along the route the manager app has decided. You can also print out detailed reports of what work the driver has done that day, that week, month or a customized option. This can be especially useful when its time to understand their hours and how many deliveries they have done.

Do I get a free trial?

Yes, you can use our free trial and get access to all our features, entirely free. no credit card required. We encourage our users to try the app before using it, and if your company has any customized request, get in touch with our sales team and we will be happy to help you find an option that works for you.

What if I get stuck?

If you have any trouble at any point, from the set up to day to day use, feel free to get in touch with us. Our dedicated support team are available all day and will be more than happy to assist you with any and all of your needs, both over the phone and on online chat (with real humans).

How much time does it take to start working with the app?

You can start managing your deliveries within 5 minutes of downloading the app. Simply fill in your details and you are good to go, and if you do have any questions, our support team would be more than happy to help you.

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